What’s the Opportunity?
At CyberStream we are looking to recruit an experienced Service Delivery Manager (SDM) with the key objective of growth of the business worldwide by providing excellent Installation coordination and Customer Service.
You will have the opportunity to join one of the hottest global Cyber Security & Risk Technology companies launched in the last year. With an international platform, global spread of clients and a proven management team. We believe this is a defining career opportunity.
What does the role involve?
CyberStream Service Delivery Managers are the face of our organisation. We expect our SDM’s to work closely with our clients to help them achieve their business, strategic and technology objectives, building a positive relationship based on openness and trust.
They will conduct monthly service review meetings, providing the client with an opportunity to feedback on the performance of our consultants and delivery teams. Part of the role will be to collate feedback, track progress, manage performance and translate this into usable data for the client and for our business. SDM’s will work towards achieving upper quartile client satisfaction scores, utilising the extended CyberStream team to hit targets.
What are we after?
Most importantly we are looking for an experienced and personable individual who can secure, nurture and deepen existing relationships with the client. SDM’s must be comfortable and confident operating with client personnel of all levels, work on site and network effectively within the clients’ organisation. Strong account management skills and the highest levels of quality service deliver are required to increase client loyalty. Driven to achieve high customer satisfaction scores, our SDM’s must have strong coordination and people management skills to ensure CyberStream exceed expectation.
In addition, we are looking for a proactive and enthusiastic individual who can utilise their personal network and collaborate well with CyberStream colleagues, to identify new business. We are looking for a breadth of industry expertise and commercial acumen, those capable of understanding the clients’ wider business challenges and propose a CyberStream solution.
The Next Step
If you think you have got what it takes and you’re ready to embark on one of the most fulfilling careers in the world then please connect with Caylee van Wyk our Talent Acquisition Manager.