A global logistics company is looking for a Monitoring Analyst to join their growing incidents team. This is a great opportunity and good stepping stone into a massive company who offer fantastic career growth.
- Actively monitor incidents & events using monitoring tools.
- Monitor and analyse events to decide correct course of action
- Escalate events where appropriate
- Monitor the health of critical business processes
- Previous experience of L1/L2 event management
- Experience with at least one of the following tools: SCOM, Riverbed, SolarWinds, ServiceNow - MUST
- Good understanding of WAN/LAN/Firewalls
- Knowledge of ITIL practices
- Ability to multi-task
- Strong analytical skills